We want your experience to be truly spectacular! For your benefit, the most common questions asked about the Park and Kynren are answered below.
If you cannot find the answer to your question, get in touch by using our easy to complete form and we will be pleased to offer further assistance.
Our seating has four price bands.
Our online ticket booking system will allow you to select your preferred seats across the entire seating area, to the exception of the dedicated wheelchair reserved area.
You may also book seats by calling our dedicated customer care team on +44 (0)333 300 3028 - please be aware there is an admin fee of £2.50 per ticket for this service. This fee will be waived for those who require a Personal Assistant ticket at no additional cost or wheelchair users.
We cannot offer refunds, please see our full Terms & Conditions for details.
Exchanges can be made up to 60 days prior to the performance but please be aware there is a £5.00 admin charge per ticket to make an exchange. If you purchased tickets for the 2020 season, please click here to for information.
On booking, you will be able to download your ticket for printing. If you are having problems printing your tickets you can call our customer care team on +44 (0)333 300 3028 who will be happy to help with any problems.
Alternatively they can be printed on show nights at our on site Box Office up to 1 hour before show starts. You can also show your ticket on your smart phone.
Yes guest can purchase tickets in our Onsite Box Office open from 10am - 4pm Tuesday - Friday or during our open times on each Saturday before performance. Click here to see times.
(*Credit card payments only).
Yes , tickets can be purchased through the ticket hotline by calling 0333 300 3028*.
The hotline is open from 9am - 7pm Monday to Friday and 9am- 5pm on Saturday and Sunday. Alternatively, click here to book your tickets online
*Please note, an administration fee of 2.50 per ticket will apply to orders placed over the telephone.
We are aware some guests may be experiencing difficulties when booking tickets using the Apple Safari browser or an apple devices. This is an issue beyond our control and is a result of Safari making changes to its ‘Intelligent Tracking Prevention’ (ITP) with regards to how cookies are handled While this issue is being resolved by our ticketing provider we recommend using a different web browser such as Microsoft Edge, Google Chrome or Mozilla Firefox. Alternatively, please contact our Ticket Hotline on 0333 300 3028 and they can assist you to book your tickets (fees apply).
No, your existing voucher and associated code is still active and has been extended to 15th July 2022, allowing you plenty of time to use it. Vouchers can be redeemed as usual, by calling the phone number stated on the voucher when our 2021 or 2022 tickets have been released, or by inserting the voucher code at the point of purchase online.
Visit our FAQs page for 2020 ticket holders, click here for details.