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FAQs - General

We want your experience to be truly spectacular! For your benefit, the most common questions asked about the Park and Kynren are answered below.

If you cannot find the answer to your question, get in touch by using our easy to complete form and we will be pleased to offer further assistance.

Is there a cashpoint on site?

No, however all food items can be purchased with credit/debit card or cash. Our merchandise is card payments only.

What is the ground surface like on the show site?

Our main visitor path is DDA compliant with a natural fine stone surface and is easy to walk on, while some of our attractions have grass or stone pathways and as a result maybe uneven. Customers with mobility issues or wheelchairs may need assistance from a member of their party or a Personal Assistant.  We are delighted to offer Guests with disabilities, who meet our qualifying criteria, and may not be able to attend the show unaccompanied or require a wheelchair space one Personal Assistant ticket at no additional cost. These may be requested, with details of the qualifying criteria, by downloading an Access Requirement Form here. Alternatively, you may request an Access Requirement Form by emailing [email protected]

Can I buy tickets during the day at the venue?

Yes, on show days the site opens at least 5 1/2 hours before the show time (check out our show times for details) and you will be able to purchase tickets from the onsite Box Office. Our shows often sell out days prior to the event, therefore, we would advise that you purchase tickets before you arrive onsite. Access to the site is by foot only for on-the-day ticket buyers (ie you will not be able to book car parking).

Our online booking system allows you to book tickets and car parking up to one hour before the show starts. You will either need to print these at home or show on your smart phone at Ticket Check. You can also collect at the Box Office if you can't do the aforementioned.

We do recommend that you book in advance if you can as we don't always have availability on the day. 

How long does the show last?

Kynren lasts 90 minutes without an interval, starting at dusk and concluding in starlight. The timing of each performance varies as the season progresses and the days get shorter. Please click here to check the specific start time of your chosen show. The Park opens at least 5 1/2 hours before each Kynren performance. 

I'll be late for the start of the Kynren performance - can I still attend?

We ask our visitors to be seated 15 minutes ahead of the start of the show, however if circumstances get in the way, you can still attend however you may be asked to wait until a suitable break before taking your seat.

Can I bring my pet?

Pets are strictly not permitted on the Kynren site. This includes our car parks. 

Guide dogs and hearing dogs can be accommodated, however please be aware that the show contains loud noises and fireworks, which might cause distress to the animal. Please let us know before you book your tickets so we can arrange appropriate seating during the show, by emailing [email protected] or calling +44 (0)333 300 3028.

Can I come dressed in costume?

While the show involves vibrant costumes, we ask that, for security reasons, you resist the temptation to come in costume as you will not be admitted.

What is your Smoking Policy?

Due to the high number of families with children that attend the event there is one designated smoking area at venue. This is the only area where smoking is allowed on site.

Smoking or vaping is not allowed in any other outdoor space, queue-line, restaurant, shop or attraction. If you are not in the designated smoking area you will be asked to put out your cigarettes or stop vaping by our staff members.

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