Gift Experience Terms & Conditions

1. Purchasing Gift Experience vouchers

All Gift Experience vouchers are valid until 12 September 2020 and must be redeemed during the Park and Kynren 2020 season.

Bookings can be made by calling +44 (0)1388 436 033. Lines are open Monday-Friday 10am-4pm. Gift Experience vouchers are subject to our general terms and condition, please click here to view details.

Please note that for security reasons you cannot use a Gift Experience voucher within 72 hours of purchase.

Gift Experience purchases are only valid once you have paid for them in full and you receive a confirmation of purchase, which validates your purchase. Please check this confirmation carefully, as we may not be able to amend any issues at a later date.

All of our prices are inclusive of VAT and are subject to a £2.50 booking fee. Where vouchers are requested to be issued by post a £3.50 administration and postage charge will apply to issue tickets within the UK.

2. Receiving Gift Experience

You may choose to receive your Gift Experience voucher by email (for no extra charge), in person at one of our Box Offices (for no extra charge) or by post (for an administration and postage fee, see above for details).

Electronic vouchers are issued immediately after purchase (subject to system uptime) and sent to your chosen email address. Box Office issued vouchers are normally printed and issued to you upon purchase.

We endeavour to dispatch any postal Gift Experience voucher within 48 hours of purchase, but we cannot guarantee this and take no responsibility for delayed arrival of postal vouchers. On rare occasions, our postal delivery partners may lose your Gift Experience, in which case you should contact our customer services team who will arrange for a replacement voucher. Your original voucher will be cancelled if a replacement is issued.

3. Using Your Gift Experience

Your Gift Experience is subject to availability at time of booking and we therefore strongly recommend that you book as early as possible to have the widest possible choice. Bookings can be made by calling +44 (0)1388 436 033 or directly at one of our Box Offices. We will use all reasonable endeavours to meet your requirements for booking but cannot guarantee any specific date or time.

Gift Experiences vouchers must be redeemed in full and no change will be given.

4. Refunding Gift Experience vouchers

The Gift Experience may not be exchanged for cash, is non-refundable and must be redeemed in full and no change will be given.

You cannot cancel and refund a Gift Experience voucher that has already been used.

5. Complaints and assistance

If you have any questions relating to a Gift Experience, please contact us on +44 (0)1388 436 033 or by email at [email protected].