Booking Fees and Charges

Phone Call Charges

0333 numbers are charged at the same rate as calls to 01 and 02 numbers as regulated by Ofcom. Please check with your provider for further details. 

Ticket Processing Fees

Online:  No booking fees apply for tickets purchased online via

By Phone:  An administration fee of 2.50 per ticket will apply to orders placed over the telephone, except for Access Bookings.

In Person:  No booking fees apply for tickets purchased in person at the Eleven Arches or Auckland Tower Box Offices.

By Post:  A £3.50 administration and postage charge apply to issue tickets by post within the UK.

Booking Amendments

A £5.00 per ticket administration fee is charged for amending bookings. Other charges may apply.

Access Bookings

No booking fees apply to Access Bookings.

Group Bookings

A deposit of £10 per ticket is required for all Group bookings of 20 tickets or more. An administration fee of £5.00 per transaction will apply to orders with 10+ tickets.