Can we help?

We want your Kynren experience to be truly spectacular! For your benefit, the most common questions asked about Kynren are answered below.

If you cannot find the answer to your question, get in touch by using our easy to complete form and we will be pleased to offer further assistance.

Food & Beverage

The Food Village is located behind the Tribune (the show seating stand), where a range of food and beverages are available to purchase using cash, credit or debit cards, our caterers include Hog Roast, Fish & Chips, Hot Waffles, confectionary shop and much more! Please be aware that we are not able to provide seating apart from a number limited park benches.

We also offer a bar and sell hot and cold drinks. Drinks purchased at the Food Village can be enjoyed at your seats before and during the performance.

The Tribune opens two hours before the start of each performance should you wish to take your seats early. As food is NOT permitted in the Tribune, it should be consumed before taking your seat. You are allowed to get in and out of the Tribune as many times as you wish before the performance starts.

Food and drinks will not be available to buy from about 10 minutes before the show until the performance ends and there is no interval during the show. A limited range of food and drinks will be available to purchase after the show on your way out.

There is no picnic area on our site, and under our security arrangements, bags are restricted on our site so please check the details before making your way to the Kynren site.

Only handbags and fully transparent plastic bags are allowed, provided their dimensions do not exceed 40cm x 30cm x 20cm. We are not able to allow any other bags of any nature (rucksacks, backpacks, cold boxes etc).

Please note food and drinks are not allowed beyond Ticket and Security Check, except for baby food or food for medical conditions.

There are vegetarian and vegan options available.

To find out more about local restaurants, cafes and bars in and around Bishop Auckland, please visit  www.thisisdurham.com/explore-durham.

No, however most items can be purchased with credit or debit card or your own cash in the case of sundry items.

Merchandise

Kynren merchandise across the whole site may only be purchased by debit or credit card; we regret that cash payment for your souvenirs will not be accepted - with the exception of flags sold at 2 for £1

Limited merchandise (programmes and CDs) will be available to buy over the phone after the show. Please call 01388 311813 between the hours 10am and noon Mon-Fri. Postage costs a minimum of £3.00 depending on how many items you purchase.

A selection of gifts, souvenirs and show-related merchandise, including programmes, CDs, ponchos and blankets will be available to purchase on site before and after the show.

Proceeds from sale of these products will support our charitable activities (Registered Charity No. 1159011)

Car Parks

To help us plan shuttle bus numbers and to make your visitor experience the best it can be, park & ride vouchers need to be purchased in advance, they cannot be bought on arrival.

If, however you chose a Park & Walk option at time of booking your ticket and feel on the night that the walk back may be too strenuous for you, you can buy shuttle bus transfers at our Box Office on show night; the price is at £5 per passenger, and you should know that people who pre-booked their shuttle bus transfers will be given priority to board the buses so there will be an unusually high waiting time for you if you choose this option.

Shuttle buses from all car parks run continuously to and from the drop off/pick up point on our site.

We kindly ask all our visitors to be at Ticket/security check 45 minutes before the show starts. We would also advise that you reach your car park at the very latest 60 minutes before the show starts.

Depending on demand there may be a wait for a bus, particularly at the end of the show when all visitors will be leaving at the same time.

Car park C, E, H and blue badge car park A do not have a height restriction. Car park F is a multi-storey car park; the lower level on this car park has a height restriction of 7'0" and the upper level of this car park has a height restriction of 6'3".

The same parking options are available to motorcycles and cars in all our car parks.

We have parking on site for Blue Badge permit holders. You may book these online with your tickets if you are buying tickets on general sale.

For our guests who are wheelchair users, we have a reserved area. Tickets for that area and for your parking will be available to book via our Box Office telephone line.

IMPORTANT: Cars parking in the Blue Badge car park will need to show our Parking Attendants their pre-booked parking voucher and a valid Blue Badge permit to gain entry to this car park.

Yes, we operate a shuttle only service that runs from Bishop Auckland Bus Station to Kynren.

The  pick up/drop off point is at: Bishop Auckland Bus Station, Bishop Auckland DL14 7QA

Shuttle buses start 15 minutes after car park opens and have regular services.

You can book your shuttle tickets from our shuttle page.

General Site Questions

Our footpaths are hard, level surfaces. They are easy to walk on and suitable for customers with mobility issues or in wheelchairs.

There is very limited seating outside of the tribune area. This has been provided for disabled patrons and those with mobility issues, however, you will be able to take your seat in the tribune 2 hours before the show starts.

On show days the site opens from 6pm, you will be able to purchase tickets after this time from the on-site box office, to avoid disappointment we strongly recommend that you do not wait until show day to purchase your tickets. Our shows often sell out days prior to the event, therefore, we would advise that you purchase tickets before you arrive onsite. Access to the site is by foot only for later bookers (ie you will not be able to book car parking)

However, our online booking system allows you to book tickets up to one hour before the show starts and you will be able to collect these from the box office if booked online prior to arrival and secure parking

Our seating booking options offer choice with tickets in diamond seats offering additional padding, back rests and more space for even greater comfort. Diamond seats are located in the centre of our Tribune. Alternatively opt for your preferred seating location based on your personal preferences. Choose platinum, gold, silver or bronze seating. Where ever you sit, just like at the cinema, enjoy spectacular views of Kynren.

NEW IN 2018: Our online ticket booking system will allow you to select your preferred seats across the entire seating area, to the exception of the dedicated wheelchair reserved area.

You may also book seats by calling our dedicated customer care team on 0333 300 3028 - please be aware there is an admin fee of £2.50 per ticket for this service. This fee will be waived for wheelchair users.

The show lasts 90 minutes without an interval, starting at dusk and concluding in starlight. The timing of each performance varies as the season progresses and the days get shorter. Please check the specific start time of your chosen show at kynren.com.

We cannot offer refunds, please see our full terms & conditions for details.

Exchanges can be made up to 30 days prior to the performance but please be aware there is a £5.00 admin charge per ticket to make an exchange.

Kynren takes place at night in the open air, so we strongly recommend you wear suitable clothing - warm and waterproof outerwear and comfortable footwear.

The most important thing for you to bring is your printed ticket.

On booking, you will be able to download your ticket for printing. If you are having problems printing your tickets you can call our customer care team on 0333 300 3028 who will be happy to help with any problems.

Alternatively they can be printed on show nights at our onsite box office up to 1 hour before show starts.

We ask our visitors to be seated 5 minutes ahead of the start of the show, however if circumstances get in the way, you can still attend however you may be asked to wait until a suitable break before taking your seat.

Guide dog and hearing dogs can be accommodated, however please be aware that the show contains loud noises and fireworks, which might cause distress to the animal. Please let us know before you book your tickets so we can arrange appropriate seating during the show, by emailing [email protected] or calling 0333 300 3028 (calls charged at local rates).

While the show involves vibrant costumes, we ask that, for security reasons, you resist the temptation to come in costume!

Kynren wishes to be at the forefront of reducing smoking in public places due to the fact we are designed for families with children. There are 2 designated smoking areas at venue. These are the only areas where smoking is allowed in the park.

Smoking is not allowed in any other outdoor space, queue-line, restaurant, shop or attraction and cigarettes are not sold on site. You will be asked to put out your cigarettes by our staff members.

The policy above also applies to electronic cigarettes and vaping.